Shipping policy

Shipping Policy

Thank you for shopping with Chaparral Graphics. We appreciate your business and work hard to get your order processed and shipped as quickly as possible.

Processing Times

Most orders are processed within 3–7 business days. Custom apparel, made-to-order products, bulk orders, and special event items may require additional production time.

Processing times may vary depending on:

Order size
Product availability
Custom design approval
Seasonal demand

Customers will be notified if significant delays occur.

Shipping Methods

We ship using trusted shipping carriers such as USPS, UPS, and FedEx depending on the order size, destination, and available rates.

Shipping options and estimated delivery times will be displayed during checkout.

Shipping Rates

Shipping costs are calculated at checkout based on:

Package size and weight
Shipping destination
Selected shipping method

Promotional free shipping offers may apply to qualifying orders.

Delivery Estimates

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Chaparral Graphics is not responsible for delays caused by:

Weather
Carrier issues
Holidays
Incorrect shipping addresses
Lost or delayed packages by third-party carriers

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to resend the package.

Lost or Damaged Packages

If your package arrives damaged or appears lost, please contact us as soon as possible with:

Your order number
Photos of damaged items or packaging when applicable

We will work with the shipping carrier to help resolve the issue.

International Shipping

International shipping availability may vary by location. Customers are responsible for any customs fees, import taxes, or duties required by their country.